Refund policy

Refund Payments

Once returns are received and processed, refunds will be issued to the original form of payment. Credit Card refunds within 5 business days after receipt. Checks and Wires refunds will up to 7 business days.

Damaged/Defective Products

When receiving products, stylists are responsible to inspect before signing delivery receipt. If the product is damaged or packaging is damaged, please notate that on the delivery receipt or refuse the product and contact Oobalie Pro within 48 hours. We will verify the information and replace the units that are damaged or have been refused. Please do not dispose of any packaging or the product.

If the item is defective, please email us at contact@oobaliepro.com for assistance. Oobalie Pro will either replace the product or offer a full refund once the item has been returned within 30 days of receipt.

Backorders

Backorders remain active for 14 days on most products. If after 14 days the item is still on backorder, we will automatically cancel the item. Oobalie Pro does not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.

Oobalie Pro Reserves The Right To Cancel And/Or Adjust Any Orders Placed Due To Incorrect Stock, Pricing And/Or Incorrect Shipping Price.